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Some examples of our bespoke client solutions

Many of our clients approach us to help solve common problems associated with the notoriously difficult to manage airline headset and laundry supply chains. There is no ‘one size fits all’ solution – so we tailor our service to what each airline needs.

Due to our processes and previous experience MNH is able to part-fund, meaning our clients benefit from a specialist management resource at a lower cost than an in-house equivalent.

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We commenced working with a prestige Middle Eastern airline in 2012. Our client had numerous outstation headset servicing contractors contracts which were novated to MNH and consolidated into a simple, standardised pricing mechanism. In addition to reduced resource costs, our economies of scale delivered a 15% YoY saving immediately.

MNH then standardised the headset servicing and onboard collection procedures across these ports and established effective reporting.

MNH continues to work with the Cleaners and Caterers at each port and of course the Airline’s In-Flight team; with whom we have built and maintain excellent working relationships.

In addition to financial benefits there has also been improved communication, visibility and a removal of ‘feast and famine’ working stock levels, leaving the in-flight team to focus on their many other areas!

View Prestigious Middle Eastern Carrier Case Study

Having worked with Virgin Atlantic on their Headset Refurbishment for over 15 years, MNH were asked to help the airline with a project to upgrade their inflight Headset across all cabins delivering an improved customer experience and both financial and environmental benefits.

MNH specialises in reducing financial and environmental wastage in the supply chain. The whole life headset focus enables MNH to deliver savings on total headset spend.

Virgin Atlantic also benefited from Improved communication, management information and visibility around stock levels, forecasting and budgeting with ROTIX - MNH’s unique ERP system, specifically designed to manage rotable supply chains.

View Virgin Atlantic’s Headset Refurbishing Programme Case Study

MNH celebrates 20 years of working with Virgin Atlantic dealing with the whole life cycle of their Amenity Kits from cradle to grave, working to reduce, reuse and recycle. But there’s much more to our relationship than just waste.

Virgin Atlantic were looking to relaunch their Amenity Kits to provide a superior product for the customer, whilst keeping costs and cabin waste to a minimum. MNH helped to ensure that all the materials were sustainably sourced and/or can be recycled or reused at their end of life.

View Virgin Atlantic’s Amenity Kit Relaunch Case Study

MNH operates as an extension of Qantas' in-flight team with several MNH team members co-located within Qantas’ HQ. In addition to managing, MNH supplies and services all of Qantas’ Headsets network wide. Qantas receives a single point contact for all headsets matters and total budgetary control over headset spend.

MNH manage stock levels and forecast production schedules in a product area that traditionally suffers from feast or famine.

View Qantas Headset Operation Case Study